At Beatstore.es, we are dedicated to providing exceptional customer support for all the digital products you purchase from our site, including music-related themes, PHP scripts, plugins, and other complementary items. Our goal is to ensure that you have the best experience with our products, helping you maximize their potential for your projects.
When you purchase a product from Beatstore.es, you are entitled to support for the following:
Installation Help: Guidance on how to install and set up the product you’ve purchased. If you face any challenges during installation, we are here to help you get it up and running.
Product Usage: Assistance with using the features and functionalities of the item, including step-by-step instructions to ensure you make the most of the product.
Bug Fixes: If you encounter any technical issues or bugs related to the functionality of the item, our support team will assist in resolving them. This covers issues arising from the product itself (e.g., malfunctioning features, broken code, etc.).
Updates & Compatibility: We will provide support for ensuring that your product is compatible with the latest versions of software, such as WordPress, plugins, or other platforms. You will also receive information on updates to the product if any are released.
Basic Customization Help: If you need assistance with simple tweaks or customizations related to the product, our support team will guide you. We can help with minor adjustments to design, functionality, and settings within the product’s guidelines.
While we strive to provide comprehensive support, there are certain limitations. Support does not include:
Major Customization or Development: Custom development, major changes to the product’s design, or advanced code customizations are not part of standard support. However, we offer professional development services at an additional cost if you require more extensive changes.
Third-Party Software or Plugins: We cannot provide support for issues caused by third-party software, plugins, or tools that are not part of the purchased product. If the product interacts with other third-party plugins or services, and issues arise, you will need to reach out to those plugin providers for support.
Server or Hosting Issues: Our support is limited to the product itself and does not cover hosting or server-related issues. If you are experiencing problems related to your server, such as installation problems due to server configuration, please contact your hosting provider.
Unsupported Features: If the product is used in a way outside of its intended purpose or violates the product’s licensing, we may not be able to provide support.
If you need assistance, simply reach out to us through the following:
Email Support: You can contact our support team directly by emailing us at hi@beatstore.es. Please provide a detailed description of your issue, including any error messages or screenshots that will help us diagnose and resolve the problem quickly.
Support Ticket: For more structured support, you can open a ticket through our Support Center. Our team will respond as soon as possible to address your inquiry.
Response Time: We aim to respond to all inquiries within 24-48 hours on business days. Support requests submitted on weekends or holidays may take longer to respond to.
Our support team is available during the following hours:
We strive to respond promptly and provide you with the help you need to keep your project moving forward.
At Beatstore.es, we are committed to providing our customers with the best experience possible. If you ever need help, don’t hesitate to reach out — we are here to assist you!