Refund policy

Refund Policy for Beatstore.es

At Beatstore.es, we aim to provide a satisfactory experience for our customers. Due to the digital nature of our products, returns are not accepted, but we offer a refund policy under the following conditions:

Eligible Refunds:

Duplicate Purchase: If you accidentally purchase the same item more than once, we will refund the duplicate purchase.

Technical Issues: If a product presents technical issues that cannot be resolved, you may request a refund. It is important to provide a detailed description of the issue, including any error messages displayed.

Situations Where Refunds Will Not Be Issued:

1. Insufficient information to assess the refund request.
2. The buyer does not have the necessary knowledge to use the product correctly.
3. The product does not function due to incorrect or incompatible settings in the buyer's environment.
4. The item is no longer available on our platform.
5. The item does not meet your expectations or you no longer wish to use it.
6. The refund is requested more than 30 days after the purchase.

License Exchange:

If you purchased an incorrect license, you can buy the correct license within 30 days of the original purchase and contact our support to process a refund for the first license.

Disputing a Refund Request:

If your refund request has been denied and you believe you are entitled to a refund, you can appeal the decision. Be sure to provide a detailed description of the issue for review.

At Beatstore.es, we are committed to providing quality products and a positive experience. However, due to the digital nature of our products, refund requests are subject to the terms outlined above.